Privacy Policy
OVERVIEW
At Erena Creative, your privacy matters to us.
We respect your personal information and are committed to handling it responsibly, transparently, and in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
INFORMATION WE COLLECT
We may collect personal information that you provide directly, such as:
-
Your name, email address, phone number, and business details
-
Payment details when purchasing a service
-
Brand assets, files, or account access shared for project purposes
We may also collect website analytics data, such as page views and traffic metrics, to improve our website and client experience.
HOW WE USE YOUR INFORMATION
Your information is used solely to:
-
Deliver and manage our marketing and creative services
-
Communicate with you regarding enquiries or projects
-
Process payments securely
-
Enhance our services and website functionality
We do not sell, rent, or share your information with any third party for marketing purposes.
DATA SECURITY
We utilise secure, encrypted systems, including Google Workspace, Meta Business Suite, and Stripe, to manage and store data.
Access to personal and client information is strictly limited to authorised team members.
YOUR RIGHTS
You may contact us at any time to:
-
Request access to, correction, or deletion of your personal information
-
Withdraw consent to receive communications
-
Ask questions about how your data is collected, stored, or used
Contact us via info@erenacreative.com.au and we’ll respond promptly.
COOKIES & TRACKING
Our website may use cookies to personalise your experience and analyse website performance.
You can choose to disable cookies through your browser settings if preferred.
POLICY UPDATES
This Privacy Policy may be updated periodically to reflect changes in operations or legal obligations. The most recent version will always be available on our website.
CONTACT
For any privacy-related questions or requests, please reach out to:
info@erenacreative.com.au
Erena Creative, Australia