Refund Policy
YOUR SATISFACTION MEANS EVERYTHING TO US
We believe in earning your trust, not just your dollars.
If you try our service and within 14 days you’re not completely happy with the experience or results, we’ll refund you in full.
No hard feelings, no hidden conditions.
HOW IT WORKS
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Send and email to info@erenacreative.com.au within 14 days of your service start date.
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Tell us why you’re not satisfied so we can learn and improve.
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Once verified, we’ll process a 100% refund back to your original payment method.
ELIGIBILITY
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Applies to all new clients trying our service for the first time.
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Must be requested within 14 calendar days of service commencement.
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Refunds are not available after campaign completion or beyond the 14-day period.
OUR PROMISE
We stand by our work.
If we haven’t met your expectations, we don’t want your money - it’s that simple.